Shipping

Welcome to our site. All the goods and services provided on our website are subjected to the following conditions. If you are purchasing any items on our site, you, the buyer are entering into a contract with us and are deemed to acknowledge and have accepted the terms and conditions listed below for the provision of products. Please read the following terms and conditions carefully before purchasing.

We accept the payment via PayPal or direct bank deposit. The online transaction is 100% secure and we do not receive or retain your credit card account information and the payment is processed within a Paypal certified page.

You can pay via your account with Paypal or any credit cards directly below:

For bank deposit, you’d better inform us of order details via e-mail (sales@clsaled.com.au). The info is below:

Account Name: Creative Lighting Solutions Aust. Pty .Ltd
BSB: 633-000
Account Number: 148165640

 

So far online shopping is only available to customers within Australia.

We welcome product enquiries from overseas, please contact us via email on sales@clsaled.com.au and we will follow up and advise whether CLSA is able to supply the product to you.

For your convenience and purchasing habit, we also welcome you to visit our showroom and warehouse located in North Melbourne, and allow the convenience to pay on site by any bank cards or credit cards and pick up right straight away.

All orders will be dispatched from our warehouse in North Melbourne, Victoria. We dispatch orders within 24 hours after the payment was clear. All goods will be shipped to your registered address unless specified (No PO Box).

Some rural regional areas will incur a charge, different postcode will have different charge, the postcode shown below:

Regional Postcode Costs

Postcode below will incur a flat rate of $25 shipping fee per big item (only selected item)

Postcode below will incur a flat rate of $65 shipping fee per big item (only selected item)

Post code below require to contact us:

2899, 4025, 4825

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase within 30 days, you need to return the product as original conditions and shipping fee is to be paid by you. CLSA does not accept change-of-mind refund for products which has been used under unsaleable conditions with free from manufacturing defects or faults.

Damaged or Faulty Items

If you are unfortunately receive a defective product, please contact us immediately. We will organize replacement or refund upon requests and the shipping cost will be paid by CLSA.

Except where to do so would cause any part of these Terms to be illegal, void or unenforceable, CLSA, its directors and/or employees:

 

Will not be held responsible or accept any such responsibility in relation to electrical installation or modification of any or any of its products or associated fittings purchased either through clsaled.com.au or any associated sale outlet.

All electrical installations and modifications including any drivers installation, be it new LED drivers installations or changes from old equipment to new drivers and/or any T8 tube related ballast and starter modifications MUST be conducted by a qualified electrician - The installation method must match with Australian standards and lies solely the responsibility of the licensed professionals installing the equipment. Incorrect installation and/or modification of any CLSA supplied product can cause incorrect LED operation as well as serious harm possibly resulting in death to the person conducting the installation or modification. Incorrect electrical installation can cause electrical shorting and fire resulting in loss of property and/or life.

Please make sure ALL electrical work is conducted by a qualified/certified/licensed electrician who adheres to and accepts all responsibility for Australian Standards in electrical installations.

CLSA is not liable based on any information added to clsaled.com.au by people not employed by CLSA

 

All LED lights have a 2 year warranty, if installed by a qualified and licensed electrician and properly operated by buyers.

Customers can return faulty goods to us so long as you are able to provide a receipt as proof of purchase or funds transfer documentation with CLSA, within the warranty period for repair or replacement. The warranty claimer must return the faulty items directly to CLSA and is solely responsible for all postage costs associated with the warranty claim.

The warranty doesn’t cover:

1) LED lights that have been abused, improperly used or disassembled including being installed in a fully enclosed lighting fixture (air tight) or used in association with existing or old electronic or iron core transformers.

2) any liability for indirect, incidental or consequential damages arising from the failure of the Lamp.

3) actual working temperature of INDOOR LED lights are beyond the range of -20-45° Centigrade. And actual working temperature of OUTDOOR LED lights are beyond the range of -25-50° Centigrade.

4) the Installation of INDOOR LED light in OUTDOOR environment.

5) the INDOOR LED lights work in a damp and dusty environment.

6) lights installed by unqualified persons.